On Tuesday, September 15, 2020. The phased goal of the relocation of the new factory has been achieved, and the focus will shift to the reorganization after the relocation. With the coronavirus in 2020, the business environment of companies is also quietly changing. After we moved to the new factory and the hardware was renewed, we thought for the sake of customers, and the connotation of "customer first" must be "adjusted to circumstances". "Grasp new opportunities and win customer satisfaction", the cadres and employees of the drive workshop made the best interpretation with actions!
Under the guidance of the Lean Office, the drive workshop and the joint branch are planning the position line of the workshop.
On September 9th, we got a feedback from one of our customer. It is difficult to assemble the driver with the customer’s valve.
At 2 pm on September 10th, the technical director of the drive workshop manager Zhang and Master Wang arrived at the customer’s warehouse at 8 am on the 11th to solve the feedback problem on the spot.
In response to the customer's feedback of "difficulty in assembling the driver and the customer's valve stem shaft", we unpacked one by one and inspected the passability of each product. It was found that the thickness and uniformity of the applied hard film anti-rust oil film directly affected the assembly. Then wipe it with a thinner. After the assembly is smooth, check the appearance to ensure that the appearance is intact, and apply the "Houghton Ordinary Antirust Oil" specified by the customer. After two days of intensive repairs by the two employees, all 6 boxes of 800 sets of drives passed the acceptance by the company's warehouse manager Zhang.
During this period, our company also replaced all unshipped products with designated anti-rust oil. After this batch of products arrived, the company's quality inspector and warehouse manager both inspected the goods and all were qualified.
Through the processing of this feedback, although our company produces products according to the original process and crude oil products, no such feedback has occurred. Previously, the company assembled the actuators and valves then shipped. There was no trial assembly process. However, according to the current tax policy, disassembling the two parts and shipping them can achieve a reasonable tax reduction. This has exposed the problem of poor trial assembly. However, the employees in our drive workshop can "think in an empathy" and try to solve the problem actively from the standpoint of the other party, instead of using the excuses of "heavy task", "relocation busy", "not our problem" and other excuses. , And use quick action to explain the "customer first" concept.
After dealing with the feedback from customers in Wuhan, the drive workshop also suggested that our drive anti-rust oil should not only have technical specifications, but also be more detailed and specific. It should be made details description according to the different customers in terms of oil brand, color, and film thickness.
Their spirit of being responsible for the customers and the company is more worthy of our advocacy, learning and praise!
I believe that with such a responsible team of employees, the company will welcome more customers, and we will be " invincible " definitely!
